Over the past few months we’ve been listening carefully and are excited to announce several improvements we’ve made thanks to your helpful feedback.
1. 30-Day Returns. You can return any item that doesn’t fit the bill. Your satisfaction is guaranteed. Full details here
2. Return Assurance. Want items back that we can’t accept? Opt any Clean Out bag into our Return Assurance program and we’ll return the items we can’t accept. Full details here
3. New Shipping Rates. In place of our old flat-fee of $6.95, we now charge just $2.99 for your 1st item, then 99 cents for each additional item. (And as usual, if you spend $50 with us, you’ll get free shipping.) Full details here
Thanks for speakingUP and helping us make thredUP the best possible experience. Stay tuned for more exciting news soon, and keep that feedback coming!