Simply Improved
If you haven’t sent a box in the last 3 hours (I know you night owl Moms are on thredUP all night…), you probably haven’t seen our new Send Now flow for sending boxes on thredUP. It is WAY better than it was before and our goal was to simplify the process for you on a bunch of levels. This is the 2nd big update after updating the Review process in just the last month. We have more great new improvements coming soon, but enough about that…here’s how the new sending procedure has been improved:
First, we wanted to make it easier for you simply to do what you usually do – click the send button, print the label and schedule the pick-up. The default experience is now cleaner and faster.
Second, we wanted to build some tools for you to update the status of the box when things didn’t go exactly as planned. For example, you scheduled a pick-up, but now you want to drop it off. No need to let us know, you can do it yourself. Want to re-schedule a pick-up? We made that easier, too. Want to change the address for pick-up? Done.
Third, for new members who might still be learning we wanted to build a help tool to troubleshoot any questions you have on your own. So now, if you do have questions like “I’ve lost one of the items in the box, what do I do now?” you can fix that yourself without our intervention.
Fourth, we added a confirmation receipt/screen that we’ll eventually integrate into your My Account view so you can see the complete history of boxes you’ve sent on thredUP and all those various details.
We hope these changes make it easier than ever to send boxes once they’ve been picked and we welcome your feedback on how it’s going. As always, we’re working hard to make sure your thredUP experience is improving. Thanks for your patience, feedback and help along the way.
